From strategy to execution, we do it all and we do it right. Your business growth is our only agenda.
— Care of Care, Business Services
Sales/customer support package
Sales Support: Inbound/Outbound/Video Conference
Customer Support: Handling inbound calls, emails, and chat queries.
Processing refund or return requests
Languages covered: English and Hindi — ideal for Indian businesses targeting domestic markets or international clients
Channels handled: Phone calls, WhatsApp, email
What you get: A dedicated coordinator who reduces chaos, eliminates missed follow-ups, and keeps the business running smoothly without the client having to micromanage every interaction.
Internal coordination: Managing communication between departments, following up on pending tasks with teams, scheduling and organizing meetings, maintaining action item trackers, and ensuring deadlines are met.
External coordination: Coordinating with vendors, suppliers, and third-party service providers.
Following up on orders, deliveries, and contracts. Managing relationships with external stakeholders on behalf of the client.
Tools: Email, Slack, Microsoft Teams, Trello, Asana, Google Workspace and more.
VIRTUAL ASSISTANCE PACKAGE
Administrative tasks: Calendar management, appointment scheduling, travel bookings, data entry, maintaining spreadsheets and databases, preparing documents and presentations.
Communication management: Sorting and responding to emails, drafting professional messages, managing inbox zero on behalf of executives, and handling routine correspondence.
Research tasks: Market research, competitor analysis, product research, finding vendors or service providers, and summarizing findings in clean reports.
Social media & content: Scheduling posts, basic content writing, managing DMs, and responding to comments keeping the client's online presence active.
Personal assistance: Reminders, personal errands coordination, gift ordering, event planning support, and any other task that saves the client's time.
BUSINESS REPORTING SERVICE PACKAGE
Sales reports: Daily, weekly, or monthly sales summaries broken down by product, region, team member, or channel. Tracking targets vs actuals.
Customer support reports: Ticket volume, resolution time, customer satisfaction scores (CSAT), top complaint categories, and agent performance summaries.
Operations reports: Task completion rates, project status updates, vendor performance, and delivery tracking summaries.
Financial summaries: Revenue and expense overviews, invoice tracking, payment due reports, and basic P&L summaries (non-accounting, for operational visibility).
Custom dashboards: Compiling data from multiple sources into a single clean report or Google Sheets dashboard that the client can review at a glance.
Format: Delivered as PDF reports, Excel/Google Sheets, or PowerPoint presentations whichever the client prefers, on a scheduled or on-demand basis.
